Refund Policy

coucou offers free and paid subscription plans. Paid plans may include a free trial period. This Refund Policy applies to subscription fees charged for coucou. It should be read together with our Terms of Service and Privacy Policy.

Subscription payments are processed by Dodo Payments, which acts as our merchant of record. Dodo Payments charges your payment method, issues receipts and tax invoices where applicable, and handles certain billing support requests. Your payment details are collected and stored by Dodo Payments according to their policies, not directly by coucou.

Eligible paid plans may include a free trial. During the trial, you can use paid features without being charged if you cancel before the trial ends. If you do not cancel before the trial ends, your subscription converts to a paid plan and your payment method is charged at the then-current rate for the billing interval you selected (monthly or annual).

Paid subscriptions renew automatically at the end of each billing period unless you cancel before renewal. You can cancel at any time from Settings → Billing while signed in. After cancellation, you keep access to paid features until the end of the current billing period. We do not provide prorated refunds for unused time in a billing period after cancellation, except where required by law.

If you believe you were charged in error, or you are unsatisfied with a recent purchase, contact us within 14 days of the charge via Contact support. Include the email on your account and, if available, your Dodo Payments receipt or transaction ID. We review requests in good faith and will work with Dodo Payments to resolve eligible cases.

Refunds are generally not available for partial billing periods after a subscription has renewed, except where required by applicable law or where we determine a billing error occurred.

If you dispute a charge with your bank or card issuer without contacting us first, your account may be suspended while the dispute is investigated. Please reach out to support first so we can help resolve billing issues quickly.

Upgrades take effect immediately: you are charged a prorated amount for the rest of the current billing period. Downgrades take effect at your next renewal, so there is no partial refund for the current period.

Questions about refunds or cancellations? Email us through Contact support.